Return & Exchange
At HIME EMPIRE, we recognize the importance of customer satisfaction and aim to provide a seamless shopping experience. Our Return & Exchange Policy is designed to ensure that our customers feel confident in their purchases while maintaining a commitment to sustainability and inclusivity.
Customers have a period of 7 days from the date of receipt to initiate a return or exchange for any item purchased from our store. This timeframe allows customers to evaluate their purchases and make informed decisions regarding their satisfaction with the product.
To be eligible for a return or exchange, items must be in their original condition, unworn, and unwashed, with all tags and packaging intact. This policy is in place to ensure that products can be resold and continue to meet the high standards of quality that HIME EMPIRE is known for.
To initiate a return or exchange, customers should contact our customer service team within the 7-day period. Upon approval, customers will receive detailed instructions on how to proceed with the return or exchange process. It is important to note that customers are responsible for any shipping costs associated with returning items, unless the return is due to an error on our part.
Refunds will be processed within a reasonable timeframe after the returned item has been received and inspected. The refund will be issued to the original payment method used for the purchase. In the case of exchanges, customers will be responsible for any price differences between the original item and the new item selected.
We encourage our customers to review their purchases carefully and reach out with any questions or concerns prior to finalizing their orders. Our goal is to provide a positive shopping experience while adhering to our values of sustainability and inclusivity.
For further inquiries regarding our Return & Exchange Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with HIME EMPIRE is satisfactory